Shipping policy

 

Order Processing

All orders are processed within 1 business day (Monday–Friday, excluding Saturdays, Sundays, and Federal Holidays).

Processing time does not include shipping transit time.

Custom or special-order items (including custom colors and custom textures) may require up to 5 business days to process.

Order Changes & Cancellations

To maintain fast processing and order accuracy, orders cannot be modified or canceled once submitted. This includes:

  • Changes to items or quantities

  • Changes to shipping method

  • Changes to shipping address

  • Order cancellations

Please review your order carefully before completing checkout.

Shipping Methods & Delivery Area

We currently ship within the United States only.

Carriers & Estimated Transit Times (Not Guaranteed):

  • USPS Priority & USPS Express: 1–3 business days

  • FedEx (used for our Super Virgin Collection): 3–5 business days

Note: FedEx does not deliver to P.O. Boxes.

Shipping is charged at a flat rate unless otherwise stated.

Free shipping is automatically applied to orders of $300 or more (before taxes and discounts).

Free or flat-rate shipping does not include additional insurance beyond the carrier’s standard coverage.

Shipping Confirmation & Tracking

You will receive:

  • Order Confirmation Email after placing your order

  • Shipping Confirmation Email once your order ships, including tracking details

Tracking information may take up to 24 hours to update after the carrier receives the package.

Delivery Timeframes & Carrier Delays

Transit times are estimates only and are not guaranteed.

Delays may occur due to:

  • Weather or natural disasters

  • Peak seasons or holidays

  • Carrier operational issues

  • Incorrect or incomplete addresses

Once an order is handed to the carrier, risk of loss transfers to the customer.

Flawless Beauty LLC is not responsible for carrier delays, missed scans, or service interruptions.

Final Sale & Shipping Alignment

Shipping-related issues do not override our All Sales Are Final policy.

Any replacement, store credit, or refund issued due to a verified shipping issue is provided at the sole discretion of Flawless Beauty LLC after review.

Package Issues & Claims

1. Delivered but Not Received (Lost or Stolen Packages)

If tracking shows “Delivered” but you did not receive your package:

  • Confirm the shipping address on your order

  • Check with household members, neighbors, leasing offices, or front desk

  • Contact the carrier (USPS or FedEx) to open a claim

Carrier delivery confirmation, GPS scans, delivery photos, or signature confirmation are considered proof of delivery.

Once a package is marked Delivered, Flawless Beauty LLC is not responsible for lost or stolen packages. Assistance may be provided, but replacements or refunds are not guaranteed.

2. Missing Packages (Tracking Not Updating)

If tracking has not updated for several days:

  • Contact the carrier to request an investigation

  • Email us with your order number and tracking number

If the carrier confirms the package is lost, we will review next steps based on the carrier’s claim outcome.

3. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos or video of:

    • Damaged item(s)

    • Outer shipping box

    • Shipping label

Do not discard packaging until the claim is resolved.

Flawless Beauty LLC will submit a damage claim to the carrier. Resolution (replacement, store credit, or refund) depends on the carrier’s investigation and approval.

Signature Confirmation

For fraud prevention, orders over $300 may require a signature upon delivery.

If signature delivery is unsuccessful:

  • The carrier may attempt redelivery

  • The package may be held for pickup

  • The package may be returned to sender

If a customer waives signature requirements with the carrier, Flawless Beauty LLC is not responsible for loss or theft after delivery.

Returned packages due to failed delivery attempts are subject to reshipment fees, which are the customer’s responsibility.

Address Accuracy

Customers are responsible for entering accurate and complete shipping and billing information at checkout.

Incorrect or incomplete addresses may result in:

  • Delivery delays

  • Misdelivery

  • Returned packages

Shipping fees are non-refundable, and reshipment costs are the customer’s responsibility if a package is returned due to address errors.

Requests made directly to the carrier to reroute or change delivery address void Flawless Beauty LLC’s responsibility for the shipment.

Return-to-Sender & Refused Deliveries

Packages returned to Flawless Beauty LLC due to:

  • Refused delivery

  • Incorrect or incomplete address

  • Unclaimed packages

  • Failed delivery attempts

are not eligible for refunds under our Final Sale Policy.

Reshipment fees apply.

Freight Forwarders & Third-Party Shipping Services

Orders shipped to freight forwarders, package forwarding services, or third-party carriers are shipped at the customer’s risk once delivered to the forwarding address.

Flawless Beauty LLC is not responsible for loss, damage, or delays after delivery to a forwarding service.

Plan Ahead

To ensure timely delivery for hair appointments, events, or travel, we recommend placing orders 2–3 weeks in advance.

Flawless Beauty LLC is not responsible for:

  • Missed appointments

  • Stylist or rescheduling fees

  • Travel costs

  • Any expenses related to shipping delays or denied resolutions

Agreement to Policies

By placing an order with Flawless Beauty LLC, you acknowledge that you have read and agree to our Shipping Policyand Final Sale & Resolution Policy.